Why is My Zenith Bank USSD Code Not Working?

Why is My Zenith Bank USSD Code Not Working: Zenith Bank offers a convenient way for its customers to access banking services through USSD (Unstructured Supplementary Service Data) codes. 

Why is My Zenith Bank USSD Code Not Working?

These codes allow you to perform various banking transactions using your mobile phone. However, there might be times when you encounter issues with your Zenith Bank USSD code not working as expected. 

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In this article, we’ll explore some common reasons for this problem and provide solutions to help you get back to seamless banking. So, stay with me, don’t lose guard, and keep up! 

Zenith Bank USSD Codes

Zenith Bank provides a range of USSD codes that enable customers to perform banking tasks quickly and easily. These codes are designed to offer convenience, especially when you don’t have access to the internet or a banking app. 

The Zenith Bank USSD code is *966#. This code allows you to perform various transactions like checking your account balance, transferring money, buying airtime, and more.

Common Reasons for Zenith Bank USSD Code Issues

If you find that your Zenith Bank USSD code is not working, several factors could be contributing to the problem. Here are some common reasons:

  1. Network Issues: USSD codes rely on a stable network connection. If you’re in an area with poor network coverage or experiencing network outages, this can prevent the USSD code from working correctly. Ensure that you have a strong network signal before attempting to use the code.
  2. Incorrect USSD Code: Mistyping the USSD code can lead to issues. It’s crucial to enter the code accurately, including any required symbols like asterisks or hashtags. Double-check the code you’re dialing to ensure it matches the intended transaction. Remember, Zenith Bank USSD Code is *966# which must be typed exactly like that! 
  3. Account Limitations: Sometimes, your account may have transaction limits in place. If you exceed these limits, your USSD transactions might not go through. Hope you have not recently blocked the USSD code due to one reason or another. Check your account balance and transaction history to see if this could be the issue.
  4. Service Downtime: Banks occasionally perform maintenance or experience technical issues that can affect USSD services. If you’re trying to use the code during a maintenance period or when there are known technical problems, you may encounter difficulties.

Check this out: Zenith Bank Transfer Code and How to Unlock/Reset my Zenith Bank Token

What to do When Zenith Bank USSD Code Not Working?

If you’re experiencing problems with your Zenith Bank USSD code, here are some steps you can take to resolve the issue:

  1. Check Network Signal: Ensure that you have a stable network signal before using the USSD code. If you’re in an area with poor reception, consider moving to a location with a stronger signal.
  2. Verify the USSD Code: Double-check that you’re dialing the correct USSD code for the specific transaction you want to perform. The code should be entered precisely as provided by Zenith Bank.
  3. Check Transaction Limits: Review your account transaction limits to see if you’ve reached any restrictions. If necessary, contact Zenith Bank’s customer support to inquire about increasing your transaction limits.
  4. Contact Customer Support: If none of the above steps resolve your issue, it’s advisable to contact Zenith Bank’s customer support for assistance. They can provide guidance, check the status of your account, and help troubleshoot any technical problems.

Always Stay Informed

To stay informed about any ongoing issues or updates related to Zenith Bank’s USSD services, consider the following:

  1. Official Communication: Check Zenith Bank’s official website, social media channels, or mobile app for announcements regarding USSD services, maintenance, or technical issues.
  2. Customer Support: Save Zenith Bank’s customer support contact information for quick access if you encounter problems. They can provide real-time assistance.

Zenith Bank Customer Support Phone Number & Email Address 

To contact Zenith Bank customer support:

  • Official Website: www.zenithbank.com.
  • Phone Number: 234-1-2787000, 0700ZENITHBANK. 
  • Email Address: zenithdirect@zenithbank.com.
  • Visit any of their closest branches to you. 

Why is My Zenith Bank USSD Code Not Working – FAQs

Why is my Zenith Bank USSD transfer not working?

If after dialing the USSD code *966#, you get a connection error message or invalid MMI code, then this is a network issue, which can be from your service provider or from Zenith Bank.

How do I activate my USSD code for Zenith Bank?

Follow these required steps to activate and register the Zenith Bank USSD code for money transfers and other transactions:

  1. Dial *996*00#. Mtn, Glo, Airtel or 9 Mobile.
  2. Enter the last 6-digits of your ATM Card Number.
  3. Enter a New 4-Digit PIN.
  4. Confirm the New PIN.
  5. Receive a Successful Message.

What is the new USSD code for Zenith Bank?

*966# is the new USSD code for Zenith Bank. This code can be used to perform any mobile banking transactions on a registered number.

How do I reset my USSD for Zenith Bank?

To do a reset, all you need to do is simply dial; 96660# on your mobile phone and follow the on-screen prompts.

How to generate Zenith Bank OTP using USSD?

To obtain a Zenith Bank token using USSD, you will need to follow these steps:

  1. Dial *966# on your mobile phone.
  2. Select “Token” from the menu options.
  3. Enter your Zenith Bank account number.
  4. Follow the prompts to complete the process.

TechSpike’s Conclusion

Zenith Bank’s USSD codes offer a convenient way to access Banking services on the go. However, issues can arise due to factors like network problems, incorrect code entry, account limitations, or service downtime. 


By following the steps mentioned above and staying informed through official channels, you can resolve USSD code issues and continue to enjoy the convenience of mobile banking with Zenith Bank. 

Remember that Zenith Bank’s customer support is there to assist you with any problems you may encounter.

If you have any questions regarding this post simply leave us a comment in the comment box below and we will get back to you as soon as possible! 

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